Answer “Where’s my order?” messages
A WhatsApp bot that answers “Where’s my order?”
Customers message your WhatsApp number and get their order status straight from your store or order system, any time of day. Anything the bot can’t answer goes to a person with the full conversation attached.
Example build. Not a client case study.
- Trigger
- A customer sends a message to your WhatsApp Business number
- Good fit for
- D2C brands and online stores
What happens, step by step
- 1
The bot recognises an order question and asks for the order number or the phone number used at checkout.
- 2
It looks the order up in Shopify or your order system and reads the courier status.
- 3
It replies in plain language with the status, expected delivery and tracking link.
- 4
Return, refund and complaint requests are passed to your team with the order details attached.
- 5
Every conversation is logged so you can review what customers ask most.
What changes for your team
Your team stops copying tracking numbers into chats all day and spends its time on the conversations that need a person.
What it takes to build
Needs a WhatsApp Business API account, access to your store or order data and your courier’s tracking. Answers come only from your own data.